Common Errors
Augustus has some common errors that might result from user error or client malfunction, in this page we go over some of the most common errors that can happen in augustus
Login errors
Section titled “Login errors”Login erros can have many causes, ranging from connection problems, wrong credentials or HWID changes
Login failed Invalid password
Section titled “Login failed Invalid password”The password you entered was wrong. Please make sure that it is typed correctly and check if capslock is enabled.
Login failed Invalid HWID
Section titled “Login failed Invalid HWID”Your HWID changed and you have to reset it. You get your own HWID reset every 14 day.
Login failed: username does not exist
Section titled “Login failed: username does not exist”The username that was entered doesnt exist or you made a typo
Login Failed
Section titled “Login Failed”You might had a VPN enabled before the Launcher could connect to the Server. Disable any VPNs and let the client load. After that you can use your VPN again
HWID Reset Error
Section titled “HWID Reset Error”Errors related to HWID resets
No need to update HWID
Section titled “No need to update HWID”Your HWID didnt change so there is no need to update it via the HWID reset tab
You already refreshed your HWID last time! Try again later
Section titled “You already refreshed your HWID last time! Try again later”You already reset your HWID and have to wait for 14 days. You can do the change on your own in the designated HWID change tab in the launcher. After you did that there will be the 14 day HWID reset cooldown. That cooldown can be reset by admins when making a ticket and explaining why you need another one
No valid username/password/activation-key
Section titled “No valid username/password/activation-key”You made a typo in one of your inputs. Please make sure that capslock is not enabled and try again
Client Crashes/Freezes While Starting
Section titled “Client Crashes/Freezes While Starting”Backup your Augustus folder under C:\Users\YourWindowsAccountName\AppData\Roaming\ElectricLauncher and after that delete it(not the backup silly). Let Augustus reinstall and try again. If Augustus still crashes try updating your graphics driver and if its still crashing make a ticket in the Outtave discord
New Discord Account
Section titled “New Discord Account”Create a support ticket in Outtave Discord.You have to proof that you own the account by providing your license key
Account info related
Section titled “Account info related”If you forgot your Username, password or license key for Augustus here you can try recovering those things
Forgot Username, Password or License key
Section titled “Forgot Username, Password or License key”This section will tell you everything you need to know when you lost your username, password or license key
Forgot username
Section titled “Forgot username”In case you forget your Username you can open a ticket in the Outtave Discord with the discord account you linked your augustus account to and provide your license key. Then a admin can give you your username
Forgot password
Section titled “Forgot password”If you forget your password to your augustus account you can go to the Augustus-Bot and let it reset there
Forgot the license key
Section titled “Forgot the license key”This only works if the discord account that the key was linked to still exists. If that account is lost due to an termination or lost account information, augustus staff isnt able to support you to gain back accsess to your augustus account
If you forgot/lost one of those things you can try going to the Augustus-Bot and click on this small box. 
The bot will now show you what you typed to it and you can copy those credentials. If this isnt working you have to go into the Outtave Discord and create a support ticket.
Launcher Startup Errors
Section titled “Launcher Startup Errors”This errors are related when you start Augustus
Connecting to server
Section titled “Connecting to server”Wait 10 seconds before clicking. Check if you can connect to the Augustus server from your location. VPN might be needed from countries like China (server is hosted in Germany). For issues, open a support ticket in the Outtave Discord
No connection to server, try again later
Section titled “No connection to server, try again later”Server might be offline or restarting. Chenews ck for maintenance info. Ensure internet connection and VPN if needed. For further help, create a support ticket in the Outtave Discord
Stuck at Downloading Launcher, Resources, or Client
Section titled “Stuck at Downloading Launcher, Resources, or Client”Stable internet connection required. Downloads should complete in 10 minutes. If stuck at 0.1%, wait for a minute. Enable/disable VPN before downloading, not during. For help, use a support ticket in the Outtave Discord
No sound ingame
Section titled “No sound ingame”Install minecraft vanilla 1.8.8 and restart Augustus
My account does not work in the Accountmanager:
Section titled “My account does not work in the Accountmanager:”Change your skin at minecraft.net and try again, works sometimes